Returns and Refund Policy

At DaMa Naturals, we want you to be satisfied with your purchase. Therefore, in addition to your statutory rights, we offer a 30-day return period from the date you receive your order, subject to the conditions described below.

Requesting a Return

Would you like to return an item? Please contact us first at info@dama-naturals.com.

Return address:

DaMa Naturals
Hoogstraat 26
9250 Waasmunster
Belgium

We recommend contacting us before returning an item so that we can provide you with the correct return instructions. Our prior approval is not required for you to exercise your statutory right of withdrawal.

Return Conditions

To make use of our voluntary 30-day return policy, the product must:

• be unused and undamaged;
• where applicable, be unopened and sealed;
• be in its original packaging;
• be complete with any labels and accessories;
• be accompanied by proof of purchase or an order number.

These conditions do not affect your statutory rights, including your statutory right of withdrawal.

Cosmetics and Personal Care Products

For reasons of health protection and hygiene, sealed cosmetics and personal care products cannot be returned if the seal has been broken after delivery, where the statutory exception to the right of withdrawal applies.

Therefore, please check carefully that you have received the correct product before opening it.

This does not apply if a product is damaged or defective upon delivery, if you received the wrong product, or where other statutory warranty rights apply.

Damaged, Defective or Incorrect Products

Please check your order as soon as possible after receiving it.

Have you received a damaged, defective or incorrect product? Please contact us at info@dama-naturals.com and provide your order number.

If possible, please include clear photos of the product and its packaging. We will review the issue and provide an appropriate solution.

Exceptions

In addition to the statutory exceptions to the right of withdrawal, certain products cannot be returned under our voluntary 30-day return policy, for example:

• opened or used cosmetics;
• sealed products that are not suitable for return for reasons of health protection or hygiene once the seal has been broken;
• personalised or custom-made products;
• gift cards.

If you are unsure about a specific product, please contact us before returning it.

Exchanges

Would you like to receive a different product? If the item is eligible for return, the quickest way is to return the original product and then place a new order.

Statutory 14-Day Right of Withdrawal

When you purchase online from DaMa Naturals as a consumer, you generally have the right to withdraw from your purchase within 14 days after receiving the goods without giving any reason, subject to the statutory exceptions.

To exercise your right of withdrawal, you must clearly inform us of your decision to withdraw from the contract before the expiry of this period.

You can contact us at:

info@dama-naturals.com

After notifying us, you generally have a further 14 days to return the goods.

During the statutory withdrawal period, you may only handle and inspect a product to the extent necessary to establish its nature, characteristics and functioning. If a product has been used beyond what is necessary for this purpose, you may be liable for any resulting reduction in value, to the extent permitted by law.

For sealed goods that are not suitable for return for reasons of health protection or hygiene, the right of withdrawal may be lost if the seal is broken after delivery.

Return Shipping Costs

When exercising your statutory right of withdrawal or using our voluntary return policy, the direct cost of returning the goods is borne by the customer, unless the product was damaged, defective or incorrectly delivered, or unless we expressly state otherwise.

Refunds

When you validly exercise your statutory right of withdrawal, we will refund the amounts due in accordance with the applicable statutory time limits and conditions.

In the case of a full withdrawal, this will generally also include the cost of standard delivery. Any additional costs resulting from your choice of a more expensive delivery method will not be refunded.

We will use the same payment method for the refund as was used for the original purchase, unless otherwise agreed.

Where permitted by law, we may withhold the refund until we have received the returned goods or until you have provided evidence that you have returned them.

Contact

If you have any questions about a return or refund, please feel free to contact us:

DaMa Naturals
Hoogstraat 26
9250 Waasmunster
Belgium
Email: info@dama-naturals.com