Privacy Policy

Last updated: 29 August 2026

DaMa Naturals respects your privacy and handles your personal data with care. In this Privacy Policy, we explain what personal data we collect, why we use it, with whom we may share it, and what rights you have.

DaMa Naturals operates this online store and uses Shopify to provide and manage our online store and services.

1. What personal data do we collect?

Depending on how you use our online store, we may collect the following personal data:

• Contact details: name, address, billing address, delivery address, telephone number and email address.
• Order and transaction information: products ordered, returns, cancellations, payment method and information about previous orders.
• Account information: information you provide when creating a customer account.
• Communication information: information you provide when you contact us.
• Technical information: IP address, browser, device, network connection and other technical information.
• Usage information: information about how you use our website and online store.

Payments are processed through the payment providers available in our online store. DaMa Naturals does not necessarily receive your full payment card details.

2. How do we collect your personal data?

We may collect personal data:

• directly from you, for example when you place an order, create an account or contact us;
• automatically when you use our website, including through cookies and similar technologies;
• through Shopify and other service providers necessary for the operation of our online store;
• through partners and other third parties where permitted by law.

3. How do we use your personal data?

We use your personal data, among other purposes, to:

• process and fulfil orders;
• process payments;
• ship products;
• handle returns and refunds;
• communicate with you about your order;
• provide customer service;
• manage your customer account;
• prevent fraud and misuse;
• improve our online store and services;
• comply with our legal and administrative obligations.

4. Marketing and newsletters

When you have given your consent, we may send you emails about new products, offers, promotions and news from DaMa Naturals.

You can withdraw your consent at any time by using the unsubscribe link in our marketing emails or by contacting us at info@dama-naturals.com.

If you unsubscribe from marketing communications, we may still send you necessary emails relating to your order, payment, delivery or customer account.

5. Cookies and similar technologies

Our online store may use cookies and similar technologies to ensure that the website functions properly, remember your preferences, analyse how our online store is used and – where consent is required – enable marketing and personalised content.

For more information about the cookies we use and the choices available to you, please refer to the cookie settings on our website.

6. With whom do we share personal data?

To provide our services, it may be necessary to share personal data with parties that support us, including:

• Shopify;
• payment service providers;
• carriers and logistics service providers;
• IT and hosting service providers;
• customer service and administrative service providers;
• marketing and analytics service providers, where permitted and, where required, based on your consent.

We may also disclose personal data when necessary to comply with a legal obligation, a valid request from a competent public authority, or to protect our legal rights.

7. Shopify

Our online store is hosted by Shopify. Shopify processes certain personal data necessary to provide the online store and related services.

Data you provide through our online store may therefore be shared with and processed by Shopify. Shopify may process data in countries outside the country in which you live.

Shopify may also process certain data for its own purposes and to provide and improve its services and features. For such processing, Shopify may itself be responsible for the processing of personal data.

More information can be found in Shopify's Privacy Policy.

8. Data retention

We do not retain personal data for longer than necessary for the purposes for which it was collected.

The retention period may depend, among other things, on:

• the fulfilment of your order;
• the management of your customer account;
• legal accounting and tax obligations;
• the handling of complaints or disputes;
• other legal obligations.

9. Security

We take appropriate organisational and technical measures to protect personal data.

However, no method of data transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

10. Your rights

Where the General Data Protection Regulation (GDPR) applies to you, depending on the circumstances, you may have the right to:

• request access to your personal data;
• have inaccurate personal data corrected;
• request the deletion of personal data;
• request restriction of the processing of personal data;
• object to certain types of processing;
• receive or transfer your personal data in certain circumstances;
• withdraw your consent at any time where processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

If you wish to exercise any of these rights, please contact us at info@dama-naturals.com.

We may ask you to verify your identity before processing your request.

11. Children's data

Our online store is not specifically directed at children, and we do not knowingly collect personal data from children where this is not permitted by law.

If you are a parent or legal guardian and believe that a child has provided us with personal data, you may contact us.

12. International transfers of personal data

Shopify and other service providers may process personal data outside the European Economic Area.

Where personal data is transferred to countries that have not been recognised as providing an adequate level of protection, appropriate safeguards will be used where required, such as the European Commission's Standard Contractual Clauses.

13. External websites

Our website may contain links to third-party websites, social media platforms or services.

DaMa Naturals is not responsible for the privacy practices or content of third-party websites. We recommend that you read the privacy policies of these parties when using their websites or services.

14. Complaints

If you have a question or complaint about how we process your personal data, please contact us first at info@dama-naturals.com.

You also have the right to lodge a complaint with the competent data protection authority.

For Belgium, this is the Belgian Data Protection Authority (GBA/APD).

15. Changes to this Privacy Policy

We may update this Privacy Policy when our services, data processing practices or applicable legislation change.

The most recent version will be published on our website, together with the date of the latest update.

16. Contact

For questions about this Privacy Policy, the processing of your personal data or the exercise of your privacy rights, please contact:

DaMa Naturals
Hoogstraat 26
9250 Waasmunster
Belgium

Email: info@dama-naturals.com
Tel.: +32 472 57 65 01

For the purposes of applicable data protection legislation, DaMa Naturals is the data controller for the personal data that we process as an online store.